Your use of any Return Shipping Promotion is subject to Rue La La’s Terms of Use and this Return Policy.We ship domestically and internationally. Rue La La also reserves the right to revoke or cancel specific Return Shipping Promotions at any time, for any reason, without notice. Rue La La reserves the right at any time in our discretion, and without prior notice, to discontinue Return Shipping Promotion(s) or to change its rules, terms, or conditions. Return Shipping Promotions will be subject to additional terms disclosed at the time such promotions are provided, including, but not limited to, when the promotion expires and the applicability of the promotions.
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Please have your gift receipt or pack slip ready, which lists your order number or shipment ID.įor various promotional purposes, from time to time, Rue La La may provide return shipping promotions (“Return Shipping Promotions”). Please contact your Concierge via this form, chat, or directly at 1-85. If you received an item from Rue La La as a gift, and are dissatisfied, you may return the item for Merchandise Credit. Where we issue a refund and subsequently determine in our discretion that your return did not comply with our return policy and/or was the result of fraud, we reserve the right to recharge your payment method on file for the merchandise. If you opted for a refund to the original form of payment (less $9.99 return shipping fee), you will see your refund within 10 business days, depending on your financial institution. Once accepted and processed, you will see your Rue La La merchandise credit appear on your Rue La La account within 1-2 business days. You will receive an email letting you know that we’ve received your return. Rue La La will begin processing your return as soon as it is delivered to our warehouse. Please contact your Concierge via this form, chat, or directly at 1-888-992-LALA (5252) so we can make sure you’re taken care of. If you believe a product was shipped in error from Rue La La, or if it arrives defective or damaged, we want to help. We hope the package you receive is exactly what you wanted. Our Members are at the heart of what we do. We let you know when an item is a final sale, by noting it in the product description and it may also be noted on your packing slip. Final sale items are not eligible for return and will not appear in your eligible items for return. Non-returnable items are listed as “Final Sale”.
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You can select to return for merchandise credit and enjoy free return shipping.We offer two refund options for returnable merchandise: Please ensure only the items listed on your return label are included in the return package. Each item must be returned to a specific location.Item packaging may include hangers, plastic wrap, boxes, warranty cards, accessories, and dust bags. Items must be returned in their original condition, with original packaging with all tags attached.When shipping a return by mail, please follow these guidelines:
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Step-by-step instructions on how to return an item can be found on Making a Return. Returnable items can be returned within 30 days of receiving the shipment.